Information on product collection for baby products "Balance Hagukumu Pyon Pyon Cushion"

This time, there was a phenomenon in which the spring inside the Richell baby product "Balance Hagukumu Pyon Pyon Cushion" broke during use.

This is a serious phenomenon, and in order to prevent any accidents from occurring, we have decided to request a recall of this product.

If you are using the affected product, please contact us using the "WEB reception form" below.
After confirming the arrival of the product at our company, we will refund the manufacturer's retail price of 12,100 yen (including tax) by bank account transfer.

We sincerely apologize for any inconvenience caused to our customers.

XNUMX.Products

XNUMX.How to check the target product

Please check the "product name" and "manufacturer name" on the instruction manual and product package.

Manufacture name"Richell Co., Ltd."

3. Process for refund

Please apply for the "Product Recovery Kit" using the online application form.
When it arrives, please send the cushion to us using the included collection bag and payment on delivery slip.
We will check the product you sent us.
2-3 weeks after arrival, we will transfer the product price (12,100 yen) to your designated account.
_{*You will receive an automatic reply email at the time of reception, but we will not contact you after that. note that.}
Customers who select ``I would like us to contact you and confirm my bank account after confirming the arrival of the product'' can send an email or
We will contact you by phone (076-478-2957).

If you have any questions, please contact us below.

136 Mizuhashi Sakuragi, Toyama 939-0592
Richell Co., Ltd. Customer Service Office
Toll free number 0120-78-3191
Reception hours: 9:00-17:00 (excluding Saturdays, Sundays, holidays, and our company's holidays)