Information on product collection for baby products “Baby Chair Posy”

Recently, an accident occurred where the joints of the wooden legs of Richell's baby product ``Baby Chair Posy 70'' came off during use.

This is a serious phenomenon, and in order to prevent any accidents from occurring, we have decided to request a recall of this product.
If you are using the affected product, please contact us using the "WEB reception form" below.

After we confirm the arrival of the product, we will refund the manufacturer's retail price by bank transfer.
Posey 18,700: 15,400 yen / Posey XNUMX: XNUMX yen (all tax included)

We sincerely apologize for any inconvenience caused to our customers.

XNUMX.Products

XNUMX.How to check the target product

Please check the "manufacturer name", "manufacturing lot number" and "product name".

Posy 70 (white)

Posy 70 (light gray)

Posy 65 (white)

Numbers starting with "1" are not applicable, so you can use them as they are.

product name	front leg length
Baby chair Posey 65	About 50cm
baby chair posey 70	About 55cm

3. Process for refund

① Fill in your name, product collection date and time using the online reception form.
*Product collection date and time will be 6 days after application.
② On the product collection date and time, a collection company (Sagawa Express) will come to you with the box and tape.
Assemble the box on the spot and place the product in the box.
Please hand it over to the collection agency along with the return shipping label attached to the bag covering the box.
(There is no need to prepare a box or disassemble the product.)
③We will check the product you sent us.
④Two to three weeks after arrival, we will transfer the product price (2 yen or 3 yen) to your designated account.
*You will receive an automatic reply email at the time of reception, but we will not contact you after that. note that.
Customers who select "We will contact you after confirming the arrival of the product and would like to confirm the bank account",
We will contact you by email or phone (076-478-2957).
*The personal information you provide will not be used for any purpose other than responding to this matter.

If you have any questions, please contact us below.

136 Mizuhashi Sakuragi, Toyama 939-0592
Richell Co., Ltd. Customer Service Office
Toll free number 0120-78-3191
Reception hours: 9:00-17:00 (excluding Saturdays, Sundays, holidays, and our company's holidays)